Returns & Refunds Policy

At Somna Beds, we are committed to ensuring your satisfaction with our products. We understand that purchasing furniture and bedding online requires confidence in both product quality and customer service. This policy outlines our procedures for returns, refunds, and cancellations to provide clarity and assurance. 

Return Due to Change of Mind

You have 7 days from the date of delivery to return your order.

Condition: Resalable condition and original packaging.

Proof: Returned with proof of purchase.

Collection Fee: Customers are responsible for the cost of returning unwanted items. If preferred, our delivery partner can collect the goods for a fee. For details, contact support@somnabeds.co.uk.

Restocking Fee: A fee of 50% per item will be charged for restocking to account for manufacturing and administrative expenses.

Bespoke Items: For custom-made items, such as all Divan Bases, Mattresses, and Headboards, a cancellation fee of 50% of the item value will apply.

Mattresses: For made to order mattresses, they can only be returned if they are unopened  and unused due to hygiene reasons.

Clearance/Ex-Display Items: These items can not be returned or reimbursed as they are sold as-is.

Return of Faulty Items 

Inspection Upon Delivery: Upon receiving your order, please inspect the items thoroughly before signing for delivery. If you notice any issues, inform the delivery personnel to note them before signing.

Post Delivery Issues: If problems are discovered after delivery, contact our customer service within 24 hours at support@somnabeds.co.uk. Photographic evidence may be requested to assist in resolving the issue. 

Important: Please do not try to repair faulty items yourself or use a third party, as this could impact your ability to receive a refund or replacement. Always contact our customer service team before returning any faulty items.


Order Cancellation Post-Delivery 

Dispatched Order Cancellations: If you decide to cancel after the items have been dispatched, a 50% charge based on the item's value will be applied, along with an additional £80 collection fee to retrieve the goods.


Bespoke Items: Orders for custom-made items must be canceled within 24 hours of placement and before production starts. Cancellations made after this window will incur a 50% fee based on the item's value. If canceled within the 24-hour period, a 5% administration fee will be applied to the total order value.


Items That Do Not Fit 

Customers are responsible for ensuring that the items they order will fit into their home, taking into account access points such as doorways, hallways, and staircases.

If delivery cannot be completed due to access limitations:

  • A cancellation fee of up to 50% per item will be charged to cover manufacturing and administrative expenses.

  • Where necessary, a collection fee of £80 will also apply


Delivery Upgrade Service Cancellation

Refund Eligibility: You may cancel a delivery upgrade service for a full refund if the request is submitted by 3 PM on the day before your scheduled delivery. Cancellations made after this cutoff are not eligible for a refund.

Service Limitations: If the delivery upgrade cannot be completed due to circumstances beyond the delivery team's control, the upgrade fee will not be refunded.

Contact Us

If you have any questions or need to arrange a return or cancellation, our customer service team is here to help:

  • Email: support@somnabeds.co.uk

  • Phone: 000000

  • Hours: Monday to Friday, 9:00 AM – 5:00 PM

We’re committed to providing prompt and helpful support.