Returns & Refunds Policy

We want you to be completely satisfied with your SOMNA Beds purchase. If for any reason you’re not happy or need to return something, we’re here to make the process simple and straightforward.

Your 30-Night Comfort Trial

Try your new bed or mattress for up to 30 nights from the day it arrives. If it doesn’t meet your expectations, simply contact us within this period to arrange a return and refund.

Contact us via:
📧 support@somnabeds.co.uk
🌐 https://somnabeds.co.uk

Returns and Refunds – How It Works

  • We offer a return collection service with a £75 fee, which will be deducted from your refund.

  • Alternatively, you can arrange your own return by sending the item to us directly. Please contact us for address and other details.

  • Please ensure your item is clean, undamaged, and securely packaged (ideally in the original packaging).

  • To schedule collection, please provide a photo showing the item fully packaged and ready for pick-up.

Condition of Returned Items

Items must be returned in reasonable condition. If your bed or mattress shows damage, stains, tears, or structural defects, we may deduct up to 75% from your refund to cover repair or refurbishment.

Custom and Bespoke Orders

Please note that custom-made or bespoke items are created specifically for you and are not eligible for returns or refunds. The 30-night trial does not apply to these products.

Delivery Issues and Damage on Arrival

Check your order carefully on delivery and sign only if no visible damage is present.

If you find damage after unpacking, please notify us within 48 hours. Claims made after this period may not qualify for refund or replacement.

Changing Your Mind

If you simply change your mind, returns are accepted with a £75 return collection fee deducted from your refund.

Exchanges for different sizes or colours are also subject to this fee for both collection and re-delivery.

Before You Order – Please Check

Make sure your new bed or mattress will fit through all access points:

  • Doorways

  • Hallways

  • Staircases

  • Tight corners

If delivery cannot be completed due to access restrictions, a £75 failed delivery fee will apply.

Assembly and Delivery Services

  • Standard delivery is room of choice.

  • With our assembly service, we’ll carry your bed up to two flights of stairs and set it up in the room you choose, provided it’s safely accessible.

  • For deliveries above the second floor, a working lift must be available. Without lift access, a £75 surcharge applies.

  • The assembly fee is non-refundable if delivery or assembly can’t be completed due to access problems.

Removal of Existing Bed

If you have selected our removal service, your existing bed must be dismantled and ready for collection. We do not offer dismantling as part of this service.

Refund Process

Once your returned item has been received and checked, your refund will be processed via the original payment method.

Please allow up to 5 working days for the refund to appear in your account after processing.

Collections

We provide collection for returns at a fee of £75, which will be deducted from your refund. Collection typically takes 5 to 10 working days, and we will keep you informed throughout.

Cancellations and Delivery Changes

  • You can cancel your order at any time before a delivery date has been scheduled for a full refund.

  • After a delivery date is confirmed (via email or SMS), a £75 cancellation fee applies.

  • If you miss your delivery, a £75 redelivery charge will be added.

  • Delivery dates can be changed free of charge within 24 hours of confirmation. Changes requested after this period will incur a £75 fee.

Need Assistance?

For any questions or help, please contact us at:
📧 support@somnabeds.co.uk
🌐 https://somnabeds.co.uk